Who we are
Sutherland Pharmacy has been independently owned and operated since 1946, making it one of the longest-standing locally owned pharmacies in downtown Hamilton. While chain pharmacies focus on scale, Sutherland Pharmacy’s value proposition is based on personalized attention and a wide spectrum of clinical and wellness services offered by pharmacists who know their customers personally and the community they live in.
Owned and operated by Kathleen Leach, Sutherland Pharmacy provides quality, timely care rooted in thoughtful service patients have come to trust.
Kathleen received the 2025 Lifetime Achievement Award from the Ontario Pharmacists Association. Click here to read more about this prestigious honour!
Misson & Vision
Our mission is to help patients achieve optimal health by providing trusted, science-based information and education that empowers informed health decisions. Our vision is to be the pharmacy of choice by delivering exceptional care, building lasting relationships, and supporting the health and well-being of the communities we serve.
Core Values
Integrity
We act ethically and responsibly in every interaction, placing our patients’ well-being above all other interests.
Accuracy
We are committed to precision and excellence in dispensing medications, providing information, and delivering healthcare services.
Honesty
We communicate openly and truthfully, ensuring patients receive clear, transparent information about their health and treatment options.
Evidence-Based Care
Our recommendations and professional advice are grounded in the best available scientific research and established clinical evidence.
Patient Education
We empower patients through knowledge, helping them make informed decisions about their health and medications.
Professional Excellence
We maintain the highest standards of practice through continuous learning, innovation, and dedication to quality care.
Respect
We treat every patient with dignity, compassion, and understanding, recognizing their individual needs and circumstances.
Accountability
We accept responsibility for our actions and decisions and strive to earn and maintain the trust of our patients and community.